Refund Policy

The following guide explains how refunds, replacements, and store credits are handled for every order placed through Dealglimmer. Kindly take a few moments to read it carefully so you always know what to expect when an issue arises with your purchase.

1. Overview

At Dealglimmer, we aim to provide you with the highest quality groceries and meal kits. However, if you are not completely satisfied with your purchase, we offer refunds and replacements under the conditions described below.

2. Eligibility for Refunds

You may request a refund or replacement in the following situations:

  • Delivered items are damaged, spoiled, or missing.
  • The wrong product was delivered.
  • Order was not delivered within the promised time window for no valid reason.
  • Subscription plans cancelled within the cooling-off period (Australian Consumer Law).

Claims must be reported within 24 hours of delivery via our app or by contacting customer support with photographic evidence where applicable.

3. Non-Refundable Items and Situations

We reserve the right to deny refund requests in the following cases:

  • Items that have been consumed or used (unless they were defective).
  • Delays caused by weather, traffic, or force majeure events.
  • Incorrect address provided by the customer.
  • Promotional items explicitly marked as non-refundable.

4. Refund Process

Once your claim is approved, we will issue a refund to your original payment method within 5-10 business days. The time may vary depending on your card issuer or bank. Alternatively, we may offer a credit or replacement item for your next order.

5. Subscription Cancellations and Refunds

Monthly subscriptions can be cancelled anytime from your account dashboard. If you cancel before the next billing date, you will not be charged again. Pre-paid periods are non-refundable unless you exercised your cooling-off rights within 14 days of purchase.

6. Charging Back

If you initiate a chargeback without first contacting us, we will attempt to reach out to resolve the issue. Unresolved chargebacks may result in account suspension.

7. Contact Details

For refund requests, please email us at {{ EMAIL }} or call +61 3 8574 2916 within 24 hours of delivery.